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L&D Manager

International Permanent THB75,000 - THB80,000 per month (THB900,000 - THB960,000 per year) View Job Description
The L&D Manager will lead and execute the organization's learning, training, and capability development strategy to support business growth and elevate service standards. This role will play a critical part in shaping the employee experience, strengthening leadership and operational capabilities, and driving a service excellence culture across the organization.
  • Be Part of a High-Growth Transformation Journey
  • Drive Organization-Wide Service Excellence

About Our Client

A well-established service-oriented leisure and hospitality organization, including operational service staff. The business is entering a significant growth phase, with plans to expand its workforce through major business expansion projects.

Job Description

  • Develop and implement the organization's learning and development strategy aligned with business objectives.
  • Build structured learning frameworks, competency models, and career development programs.
  • Establish training roadmaps to support workforce expansion and organizational growth.
  • Design, develop, and deliver training programs across all employee levels.
  • Facilitate workshops covering service excellence, customer experience, leadership, communication, and operational effectiveness.
  • Act as the organization's primary trainer and learning facilitator.
  • Lead Service Journey and Service Excellence initiatives across the business.
  • Drive behavioral and cultural transformation programs to enhance customer experience and employee engagement.
  • Embed service mindset and hospitality standards throughout the organization.
  • Conduct Training Needs Analysis and identify capability gaps.
  • Partner with department leaders to build targeted development solutions.
  • Support leadership development and succession planning initiatives.
  • Establish KPIs and evaluation methods to measure training effectiveness.
  • Monitor learning outcomes and continuously improve development programs.
  • Prepare management reports and recommendations related to employee capability development.
  • Partner closely with business leaders and department heads to understand operational needs.
  • Influence leaders and employees to embrace learning initiatives and cultural change.
  • Support the growth and development of the future L&D team.



The Successful Applicant

  • Minimum 5 years of experience in L&D , Training from Hospitality, Leisure & Entertainment, Tourism, Luxury Retail, Aviation or Customer Service-Based Organizations
  • Proven track record of designing and implementing organization-wide training and development programs.
  • Experience driving service excellence, customer experience, or cultural transformation initiatives
  • Thai Nationality
  • Good command in English

What's on Offer

If you meet the requirements and are interested in this opportunity, we encourage you to apply.

Contact
Rungrin Ekkamongul
Quote job ref
JN-092026-7111968
Phone number
+66 20125013

Job summary

Sector
Human Resources
Specialisation
Learning & Development
What is your area of specialisation?
Leisure, Travel & Tourism
Location
International
Contract Type
Permanent
Consultant name
Rungrin Ekkamongul
Consultant phone
+66 20125013
Job Reference
JN-092026-7111968

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.