Save Job Back to Search Job Description Summary Similar JobsLead and Shape a High-Impact Aftersales BusinessAdvance Your Career with a Leading Automotive OrganizationAbout Our ClientOur client is a well-established and reputable automotive dealership group with a strong presence in the market. Known for its commitment to customer satisfaction, operational excellence, and manufacturer standards, the organization delivers a premium vehicle ownership experience through high-quality sales and aftersales services.With a focus on continuous improvement and business growth, the company invests in its people, technology, and customer experience initiatives. This is an exciting opportunity to join a dynamic leadership team and play a key role in driving the performance, profitability, and future success of the aftersales business.Job DescriptionKey Responsiblitites Lead and oversee all Aftersales functions including Service, Parts, Warranty, Customer Relations, and Body & Paint operations (where applicable).Develop and execute strategies to increase aftersales revenue, profitability, customer retention, and overall business performance.Manage departmental budgets, financial targets, and key performance indicators (KPIs), ensuring sustainable growth and operational efficiency.Drive workshop productivity, technician efficiency, labor sales, and parts sales through effective planning and resource management.Ensure exceptional customer experience by monitoring customer satisfaction metrics, resolving escalated issues, and implementing customer retention initiatives.Maintain compliance with OEM standards, dealership policies, and regulatory requirements while achieving manufacturer performance objectives.Lead, coach, and develop a high-performing aftersales team, fostering a culture of accountability, continuous improvement, and customer focus.Monitor and analyze operational and financial performance data to identify opportunities for process improvement and business growth.Oversee parts inventory management to optimize stock availability, minimize obsolescence, and improve inventory turnover.Build strong relationships with OEM representatives, suppliers, and internal stakeholders to support business objectives and long-term success.The Successful Applicant Key Requirements:Bachelor's degree in Business Administration, Automotive Management, Engineering, or a related field.Minimum 8-10 years of experience in automotive aftersales operations, with at least 3-5 years in a senior management or leadership position.Strong understanding of dealership service operations, parts management, warranty processes, customer retention, and OEM standards.Demonstrated success in achieving revenue, profitability, and customer satisfaction targets.Experience managing P&L, budgets, forecasting, and business performance metrics.Strong leadership capabilities with a proven ability to coach, develop, and motivate large teams.Excellent analytical, problem-solving, and decision-making skills with a data-driven approach.Strong communication and stakeholder management skills, including experience working with OEM representatives and senior management.Proactive, results-oriented, and capable of leading change in a fast-paced automotive environment.What's on OfferWhat Is on Offer for the Candidate? Opportunity to lead and transform a key Aftersales business function within a respected automotive dealership group.High visibility role with direct influence on business strategy, profitability, customer satisfaction, and overall dealership performance.Competitive salary package with performance-based incentives and benefits.Career advancement opportunities within a growing and dynamic automotive organization.Exposure to senior leadership and collaboration with leading automotive OEM partners.Supportive and performance-driven work environment focused on continuous improvement and innovation.Opportunity to build, mentor, and develop high-performing teams while creating a lasting impact on the business.Access to ongoing professional development, leadership training, and industry best practices.The chance to drive customer loyalty, operational excellence, and sustainable growth in a rapidly evolving automotive market.This role is ideal for an experienced Aftersales leader seeking a challenging and rewarding position with significant scope for influence, achievement, and long-term career growth.ContactAkira MeelabQuote job refJN-082026-7089559Phone number+6620125024Job summarySectorSalesSpecialisationGeneral ManagementWhat is your area of specialisation?Industrial / ManufacturingLocationBangkokContract TypeTemporaryConsultant nameAkira MeelabConsultant phone+6620125024Job ReferenceJN-082026-7089559
