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Senior Customer Success Manager, SaaS

Bangkok Province Permanent THB1,000,000 - THB2,000,000 per month (THB12,000,000 - THB24,000,000 per year) View Job Description
This Customer Success Manager role in SaaS company focuses on building strong client relationships to ensure successful product adoption and customer satisfaction. This permanent position involves managing client needs and delivering value through tailored solutions. Keywords: SaaS, Software, Techonology, FinTech, E-commerce, ERP, CRM, Enterprise, SMB, Start Up, AI, CSM, Customer Success Manager, Upsell, Cross sell, Retention, Renewal, Consultant, Account
  • International SaaS Company is Hiring for Senior CSM
  • 8+ Employees in Thailand Office, Hiring Immidiately

About Our Client

An organisation within the SaaS industry. Keywords: SaaS, Software, Techonology, FinTech, E-commerce, ERP, CRM, Enterprise, SMB, Start Up, AI, CSM, Customer Success Manager, Upsell, Cross sell, Retention, Renewal, Consultant, Account

Job Description

  • Develop and maintain strong relationships with clients to ensure long-term satisfaction.
  • Act as the primary point of contact for customer queries and concerns.
  • Collaborate with internal teams to deliver tailored solutions that meet client needs.
  • Monitor customer engagement and product adoption to ensure successful outcomes.
  • Identify opportunities for upselling or cross-selling additional services.
  • Provide regular updates and reports on customer success metrics to stakeholders.
  • Resolve issues promptly to maintain high levels of customer satisfaction.
  • Offer training and support to help clients maximise the value of the product.
  • Keywords: SaaS, Software, Techonology, FinTech, E-commerce, ERP, CRM, Enterprise, SMB, Start Up, AI, CSM, Customer Success Manager, Upsell, Cross sell, Retention, Renewal, Consultant, Account

The Successful Applicant

A successful Customer Success Manager should have:

  • A proven ability to manage client relationships effectively.
  • Strong problem-solving skills and a customer-focused mindset.
  • Excellent communication and interpersonal skills.
  • The ability to work collaboratively with cross-functional teams.
  • A proactive approach to identifying and addressing customer needs.
  • Keywords: SaaS, Software, Techonology, FinTech, E-commerce, ERP, CRM, Enterprise, SMB, Start Up, AI, CSM, Customer Success Manager, Upsell, Cross sell, Retention, Renewal, Consultant, Account

What's on Offer

  • Permanent position in the Technology & Telecoms industry.
  • Keywords: SaaS, Software, Techonology, FinTech, E-commerce, ERP, CRM, Enterprise, SMB, Start Up, AI, CSM, Customer Success Manager, Upsell, Cross sell, Retention, Renewal, Consultant, Account



If you feel this role aligns with your skills and experience, we encourage you to apply.

Contact
Kei Hatayama
Quote job ref
JN-092026-7096890
Phone number
keihatayama@OTSJP.mpTech.pagejp

Job summary

Sector
Sales
Specialisation
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Bangkok Province
Contract Type
Permanent
Consultant name
Kei Hatayama
Consultant phone
keihatayama@OTSJP.mpTech.pagejp
Job Reference
JN-092026-7096890

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.