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SaaS, Customer Success, 100,000-180,000 THB Base + Bonus

Bangkok Province Permanent THB1,200,000 - THB2,000,000 per year View Job Description
The Customer Success Manager will play a pivotal role in supporting clients within the technology and telecoms industry, ensuring their satisfaction and maximising the value of services provided. Based in Bangkok, this role focuses on building strong client relationships and driving customer retention. Keyword: Customer Success Executive, Customer Success Manager, CSE, CSM, SaaS, Software, Sales, Technology, Upsell, Cross sell, Retention
  • SaaS Company Hiring for Customer Success
  • Pays Bonus + 4 Months Sales Incentive by Hitting Target

About Our Client

Keyword: Customer Success Executive, Customer Success Manager, CSE, CSM, SaaS, Software, Sales, Technology, Upsell, Cross sell, Retention

Job Description

  • Develop and maintain strong relationships with clients to understand their needs and objectives.
  • Act as a primary point of contact for clients, addressing concerns and ensuring prompt resolution of issues.
  • Monitor customer satisfaction and implement strategies to enhance their experience.
  • Collaborate with internal teams to ensure seamless delivery of services to clients.
  • Provide regular updates and reports to clients on service performance and improvements.
  • Identify opportunities for upselling or cross-selling additional services to clients.
  • Stay updated on industry trends and share insights with clients to support their business goals.
  • Organise and lead client meetings to review progress and align on future plans.
  • Keyword: Customer Success Executive, Customer Success Manager, CSE, CSM, SaaS, Software, Sales, Technology, Upsell, Cross sell, Retention

The Successful Applicant

A successful Customer Success Manager should have:

  • Demonstrated experience in account management or client-facing roles within the technology industry.
  • Strong communication and interpersonal skills to build and maintain client relationships.
  • Problem-solving abilities to address customer concerns effectively and efficiently.
  • Familiarity with customer success strategies and tools.
  • Ability to work collaboratively with cross-functional teams.
  • A proactive and client-focused approach to delivering results.
  • Keyword: Customer Success Executive, Customer Success Manager, CSE, CSM, SaaS, Software, Sales, Technology, Upsell, Cross sell, Retention

What's on Offer

  • Competitive annual salary
  • Permanent position in a thriving industry.



This is a role to make a real impact. If this role aligns with your skills and career goals, we encourage you to apply.

Contact
Kei Hatayama
Quote job ref
JN-082026-7075964
Phone number
keihatayama@OTSJP.mpTech.pagejp

Job summary

Sector
Sales
Specialisation
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Bangkok Province
Contract Type
Permanent
Consultant name
Kei Hatayama
Consultant phone
keihatayama@OTSJP.mpTech.pagejp
Job Reference
JN-082026-7075964

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.