Back to search

IT Solutions & Services Manager - Global Market-Leading Company

Bangkok Permanent THB1,188,000 - THB1,452,000 per year View Job Description
The role is responsible for leading IT operations and customer-facing technical services, ensuring successful system implementations, technical support, and service delivery for customers and distributors. The role partners closely with Commercial teams to provide technology solutions, enhance customer satisfaction, and drive business growth while managing IT strategy, team performance, and continuous improvement initiatives.
  • High visibility position working closely with commercial and leadership teams.
  • Be part of a globally recognized technology-driven organization.

About Our Client

The hiring company is a global leader in providing advanced systems, automation platforms, and technical services that support critical operational and decision-making processes across various sectors.

Job Description

  • Lead IT operations and customer-facing technical services across Thailand.
  • Manage customer implementations, system integrations, software upgrades, and technical support activities.
  • Partner with Commerical teams to deliver technology solutions and support business growth.
  • Develop IT plans, budgets, policies, and service improvement initiatives.
  • Lead, coach, and develop the IT team while ensuring achievement of operational KPIs.
  • Maintain strong relationships with customers, distributors, and external partners.
  • Ensure high service quality, customer satisfaction, and effective use of CRM and reporting tools.
  • Provide technical leadership to support training, product launches, seminars, and customer engagement activities.

The Successful Applicant

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
  • Minimum 10 years of experience in IT Operations, Technical Support, IT Service Delivery, or Customer Solutions roles.
  • Proven experience managing and developing technical support or IT service teams.
  • Strong knowledge of IT infrastructure, software applications, system implementation, and troubleshooting.
  • Experience supporting customer-facing technology solutions and system deployments.
  • Strong project management, stakeholder management, and vendor management skills.
  • Excellent communication, presentation, and problem-solving abilities.
  • Customer-oriented mindset with a focus on service quality and continuous improvement.
  • Good command of English, both written and spoken.
  • Familiarity with CRM systems and IT service management processes.

What's on Offer

  • Competitive salary above market rates.
  • Attractive benefits package to support your professional and personal needs.
  • Opportunities to work in a leading company within the sunrise industry.
  • A collaborative and forward-thinking environment in Bangkok.
  • Access to ongoing development and growth opportunities.
Contact
Gift Petto
Quote job ref
JN-062026-7039154
Phone number
+66 2 012 5067

Job summary

Sector
IT
Specialisation
Senior Technical
What is your area of specialisation?
Business Services
Location
Bangkok
Contract Type
Permanent
Consultant name
Gift Petto
Consultant phone
+66 2 012 5067
Job Reference
JN-062026-7039154

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.