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Field Technical Service Specialist - Food Solution

Bangkok Province Permanent THB70,000 - THB85,000 per month (THB840,000 - THB1,020,000 per year) View Job Description
The Technical Service Specialist provides technical support, product application expertise, and troubleshooting services to customers in the food processing and packaging industry. This role partners closely with customers, sales teams, and internal stakeholders to drive product qualifications, optimize manufacturing processes, and support business growth through technical and commercial initiatives.
  • Join a global leader shaping innovation in food manufacturing technology.
  • Gain regional exposure through customer projects and industry events.

About Our Client

A global leader in food manufacturing solutions, specializing in innovative food technologies for meat and food processing industries. The company serves customers worldwide with advanced products, technical expertise, and manufacturing capabilities that help improve food quality, production efficiency, sustainability, and operational performance.

Job Description

  • Provide on-site technical support and resolve product, process, and application-related issues at customer facilities.
  • Lead product trials, field testing, and performance evaluations to improve customer operations and product outcomes.
  • Investigate customer complaints, identify root causes, and coordinate corrective and preventive actions.
  • Deliver technical training and operational guidance on product handling, process optimization, and best practices.
  • Recommend suitable products and specifications based on customer processes, equipment, and operational requirements.
  • Manage product qualification projects from sampling and testing through documentation, validation, and implementation.
  • Coordinate closely with Sales, Production, Quality, R&D, and other technical teams to ensure successful project execution.
  • Maintain detailed records of customer visits, technical activities, product trials, complaints, and follow-up actions.
  • Ensure accurate CRM updates, including customer interactions, opportunities, action plans, and technical information.
  • Support sales development activities by identifying opportunities and providing technical expertise during customer engagements.
  • Present technical solutions, conduct product demonstrations, and communicate value propositions to customers and end users.
  • Monitor market trends, competitor activities, emerging applications, and customer needs to support business strategies.
  • Build and maintain strong relationships with customers, distributors, suppliers, and industry partners.
  • Act as the key technical liaison between customers and internal teams while sharing technical knowledge and best practices.
  • Represent the company at customer events, seminars, trade exhibitions, workshops, and industry conferences.

The Successful Applicant

  • Bachelor's degree or technical diploma in Food Science, Food Technology, Meat Science, Mechanical Engineering, Chemical Engineering, Industrial Engineering, or related fields.
  • Minimum 3 years of experience in technical service, food manufacturing, meat processing, packaging, quality assurance, production, or industrial support environments.
  • Hands-on experience supporting customers, conducting factory trials, troubleshooting manufacturing processes, and producing technical reports.
  • Strong understanding of industrial manufacturing processes, preferably within food processing, meat processing, packaging, or casing applications.
  • Knowledge of quality management tools, complaint handling processes, root-cause analysis, and continuous improvement methodologies.
  • Proven ability to interpret technical specifications, process diagrams, operational data, and trial results.
  • Experience coordinating product qualifications, application testing, and cross-functional technical projects.
  • Familiarity with CRM systems, SAP, or other ERP platforms for customer and project management.
  • Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
  • Strong communication, presentation, and stakeholder management skills across multiple organizational levels.
  • Customer-focused mindset with the ability to balance technical requirements and commercial objectives.
  • Analytical problem-solving abilities with a practical, hands-on approach to resolving operational challenges.
  • Ability to work independently, manage priorities, and adapt effectively within dynamic environments.
  • Professional proficiency in Thai and English for technical communication, reporting, and regional collaboration.
  • Willingness to travel extensively across Thailand and occasionally overseas; valid driver's license required.

What's on Offer

  • Join a global leader shaping innovation in food manufacturing technology.
  • Gain regional exposure through customer projects and industry events.
Contact
Nantipat Pongsirikun
Quote job ref
JN-112026-7140099
Phone number
+6620125001

Job summary

Sector
Engineering & Manufacturing
Specialisation
Field Services / Maintenance
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Bangkok Province
Contract Type
Permanent
Consultant name
Nantipat Pongsirikun
Consultant phone
+6620125001
Job Reference
JN-112026-7140099

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.