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Aftersales Service Manager - (Commercial Vehicle)

Bangkok Permanent View Job Description
Drive and optimize aftersales service operations for a leading commercial vehicle business, ensuring exceptional customer satisfaction and strong financial performance. A strategic leadership role with the opportunity to enhance service excellence, grow the network, and make a tangible impact on business success.
  • Opportunity to lead and transform aftersales operations in a premium commercial
  • Exposure to international standards and strong career progression

About Our Client

Our client is a well-established and globally recognized leader in the commercial vehicle industry, known for its premium products, innovation, and commitment to sustainability. With a strong presence in the market, the organization offers a collaborative and forward-thinking environment where employees are empowered to drive change, deliver excellence, and grow their careers.

The company places a strong emphasis on customer-centricity, operational excellence, and continuous improvement, making it an exciting place for professionals who are passionate about delivering high-quality service and making a real business impact.

Job Description

  • Lead and manage day-to-day aftersales service operations, ensuring high efficiency, productivity, and adherence to quality standards.
  • Drive customer satisfaction and retention by delivering exceptional service experiences and proactively resolving issues.
  • Oversee and optimize workshop performance, including resource planning, labour utilization, and service turnaround time.
  • Manage aftersales business performance, including P&L, service revenue, cost control, and profitability targets.
  • Develop and expand the service network (dealers and partners) to support business growth and ensure consistent service quality.
  • Build and maintain strong relationships with key fleet customers and stakeholders to enhance long-term partnerships.
  • Lead, coach, and develop service teams, fostering a high-performance and customer-centric culture.
  • Monitor and analyze key performance indicators (KPIs) to identify improvement opportunities and drive continuous improvement initiatives.
  • Ensure compliance with safety standards, company policies, and regulatory requirements across all service operations.
  • Collaborate with cross-functional teams to improve technical support, warranty management, and overall service excellence.



The Successful Applicant

A successful Aftersales Service Manager should have

    • 8-12 years of experience in aftersales/service operations within the automotive or commercial vehicle industry
    • Proven track record in managing workshops, service centers, or dealer networks
    • Strong experience in P&L management, service performance, and business growth
    • Strong leadership and team management capabilities, with experience leading diverse operational teams
    • Solid commercial acumen with the ability to drive revenue, control costs, and improve profitability
    • Excellent problem-solving and analytical skills, with the ability to translate data into actionable improvements
    • Strong stakeholder management and communication skills, with the ability to engage customers, dealers, and internal teams
    • Good understanding of technical service processes, diagnostics, and warranty management
    • Customer-focused mindset with a passion for delivering service excellence
    • Results-driven, proactive, and able to operate in a fast-paced environment
    • Strong sense of ownership, accountability, and continuous improvement
    • Adaptable, resilient, and capable of driving change across the organization
    • Collaborative team player with strong interpersonal skills
    • Experience in premium or global automotive brands
    • Exposure to fleet customers or commercial vehicle segments
    • Familiarity with digital tools, telematics, or modern service technologies



What's on Offer

  • Competitive compensation package with performance-based incentives aligned to business and individual success
  • Leadership role with high visibility, offering strong influence over business performance and customer experience
  • Career growth opportunities within a global organization, with exposure to international standards and best practices
  • Continuous learning and development, including professional training and leadership capability building
  • Dynamic and collaborative work environment that values innovation, ownership, and continuous improvement
  • Opportunity to work with premium products and advanced technologies in the commercial vehicle sector
  • Supportive leadership culture focused on empowerment, accountability, and long-term career progression



Contact
Akira Meelab
Quote job ref
JN-052026-7012875
Phone number
+6620125024

Job summary

Sector
Sales
Specialisation
B2B Sales
What is your area of specialisation?
Industrial / Manufacturing
Location
Bangkok
Contract Type
Permanent
Consultant name
Akira Meelab
Consultant phone
+6620125024
Job Reference
JN-052026-7012875

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.