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After-Sales Client Care Manager

Bangkok Permanent View Job Description
Be the client's trusted point of contact for after-sales: repairs, services, timelines, and updates. Your mission is proactive communication, smooth case handling, and premium care from drop-off to collection.
  • Be the client's trusted point of contact for after-sales
  • Turn service moments into loyalty moments for VIP clientele.

About Our Client

A renowned luxury brand with a flagship "House" in central Bangkok, offering an intimate, invitation-only setting focused on exceptional service.

Job Description

  • Act as the main point of contact for clients on service/repair cases; manage updates, expectations, and escalations.
  • Log, track, and follow through on all cases; coordinate with service centers and the House Director for timely resolutions.
  • Proactively communicate timelines, costs/approvals, and status; ensure clarity and zero surprises.
  • Safeguard client experience: offer alternatives, courtesy gestures, and thoughtful touches when delays occur.
  • Maintain accurate CRM records and documentation; report on TAT, NPS, and SLA adherence.
  • Support boutique/House events as needed (client briefings, returns, handovers).

The Successful Applicant

  • Excellent English; warm, confident communicator with flawless follow-up.
  • Background in client service/after-sales from luxury retail, fashion, tech retail, telco, or premium services.
  • Highly organized, detail-driven, and calm under pressure; ownership mindset.
  • Comfortable working closely with leadership and cross-functional teams

What's on Offer

  • A true front-row role where every interaction can become a loyalty story.
  • The chance to be the brand's voice in its most sensitive, memorable moments.
  • An environment that prizes precision, agility, and effortless relationship elegance.
  • Direct exposure to decision-makers and international service standards.
Contact
Daryl Blondel
Quote job ref
JN-102025-6865085
Phone number
+6620125003

Job summary

Sector
Sales
Specialisation
Account Manager
What is your area of specialisation?
Retail
Location
Bangkok
Contract Type
Permanent
Consultant name
Daryl Blondel
Consultant phone
+6620125003
Job Reference
JN-102025-6865085

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.