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60,000-100,000 THB, SaaS, Customer Success, Chinese Speaker

Bangkok Province Permanent THB60,000 - THB100,000 per month (THB720,000 - THB1,200,000 per year) View Job Description
The Customer Success Manager will play a key role in ensuring customers achieve maximum value from the company's solutions, fostering long-term partnerships. This position in the Technology & Telecoms industry requires a proactive individual with a customer-focused approach to strengthen client relationships and support business growth. Keyword: SaaS, Software, Retail, Furniture, Customer Success, Renewal, Upsell, Cross-sell, Chinese, Mandarin.
  • International SaaS Company is Hiring for Customer Success Manager
  • Thai + English + Madarin Speakers Only

About Our Client

This organisation is a well-established player in the SaaS industry, providing innovative solutions to a diverse client base. The company is known for its commitment to delivering exceptional services and empowering businesses through cutting-edge technology. Keyword: SaaS, Software, Retail, Furniture, Customer Success, Renewal, Upsell, Cross-sell, Chinese, Mandarin.

Job Description

  • Build and maintain strong, long-term relationships with clients, ensuring their satisfaction with the company's solutions.
  • Act as the main point of contact for customers, addressing inquiries and resolving issues promptly.
  • Develop and implement strategic plans to help clients achieve their goals using the company's technology solutions.
  • Monitor and analyse client usage data to identify opportunities for improvement and growth.
  • Collaborate with internal teams to communicate customer feedback and drive product enhancements.
  • Deliver tailored training sessions to ensure clients fully understand and utilise the company's offerings.
  • Proactively identify at-risk accounts and implement strategies to retain and delight customers.
  • Provide regular updates and reports on client progress to senior management.
  • Keyword: SaaS, Software, Retail, Furniture, Customer Success, Renewal, Upsell, Cross-sell, Chinese, Mandarin.

The Successful Applicant

A successful Customer Success Manager should have:

  • Experience in the SaaS industry, particularly in a client-facing role.
  • Strong understanding of customer success principles and best practices.
  • Excellent communication and interpersonal skills to build rapport with clients.
  • Ability to analyse data and provide actionable insights to clients.
  • Proven track record of problem-solving and conflict resolution.
  • Familiarity with CRM tools and customer success platforms is advantageous.
  • Keyword: SaaS, Software, Retail, Furniture, Customer Success, Renewal, Upsell, Cross-sell, Chinese, Mandarin.

What's on Offer

  • Competitive salary ranging from THB 600,000 to THB 100,000 Base
  • Permanent position with opportunities for career progression.
  • Chance to work in the innovative and fast-paced Technology & Telecoms industry.
  • Collaborative work environment focused on customer success and professional growth.
  • Keyword: SaaS, Software, Retail, Furniture, Customer Success, Renewal, Upsell, Cross-sell, Chinese, Mandarin.



If you are passionate about fostering strong client relationships and driving customer success, we encourage you to apply for this exciting opportunity!

Contact
Kei Hatayama
Quote job ref
JN-062026-7046104
Phone number
keihatayama@OTSJP.mpTech.pagejp

Job summary

Sector
Sales
Specialisation
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Bangkok Province
Contract Type
Permanent
Consultant name
Kei Hatayama
Consultant phone
keihatayama@OTSJP.mpTech.pagejp
Job Reference
JN-062026-7046104

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.