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Workshop Manager - Mechanical

Bangkok Province Permanent THB70,000 - THB100,000 per month (THB840,000 - THB1,200,000 per year) View Job Description
This role is responsible for leading workshop operations, ensuring exceptional service quality, and driving continuous improvement across after-sales service activities. The position plays a critical role in team development, operational efficiency, quality compliance, and customer satisfaction.
  • Join a globally recognized brand known for excellence and quality.
  • Lead service operations in a world-class technical environment.

About Our Client

A world-renowned brand recognized for exceptional innovation, and heritage in fine product. The company is highly regarded for producing some of the industry's most prestigious product while maintaining uncompromising standards of quality, precision, and customer service.

Job Description

  • Lead and manage the workshop team, including watchmakers, polishers, and quality inspectors, to ensure high levels of performance, engagement, and professional development.
  • Monitor team performance, provide coaching and feedback, and implement corrective actions to drive operational excellence.
  • Foster a culture of accountability, collaboration, continuous learning, and talent development.
  • Drive change management initiatives and continuous improvement programs to strengthen workshop capabilities and efficiency.
  • Oversee workload allocation and task prioritization to ensure service delivery meets agreed lead times and quality standards.
  • Collaborate closely with customer service and administrative teams to enhance operational effectiveness and customer satisfaction.
  • Implement operational strategies and productivity improvement initiatives defined by senior leadership.
  • Evaluate existing workflows, identify inefficiencies, and implement process optimization initiatives.
  • Act as the key liaison between workshop operations and service administration teams.
  • Ensure compliance with company quality standards, service procedures, and operational guidelines.
  • Lead initiatives focused on improving productivity, reducing turnaround times, and enhancing customer satisfaction.
  • Support business transformation and after-sales service enhancement projects.

The Successful Applicant

  • Bachelor's degree in Mechanical Engineering, Technical Studies, or a related discipline.
  • Minimum of 10 years of experience in engineering, technical, maintenance, or workshop operations within a manufacturing environment.
  • Strong understanding of technical repair operations, quality control, and service management processes.
  • Proven leadership skills with the ability to coach, motivate, and develop high-performing teams.
  • Strong organizational, analytical, and decision-making capabilities.
  • Experience driving workflow optimization and process improvement initiatives.
  • Excellent communication and stakeholder management skills.
  • Proficiency in Microsoft Office applications.
  • Ability to learn and utilize internal systems and operational tools.
  • Good command of English, both written and spoken.
  • High level of integrity, accountability, and attention to detail.

What's on Offer

  • Join a prestigious luxury brand renowned for craftsmanship excellence.
  • Lead service operations in a world-class technical environment.
Contact
Nantipat Pongsirikun
Quote job ref
JN-072026-7069857
Phone number
+6620125001

Job summary

Sector
Engineering & Manufacturing
Specialisation
Mechanical
What is your area of specialisation?
Industrial / Manufacturing
Location
Bangkok Province
Contract Type
Permanent
Consultant name
Nantipat Pongsirikun
Consultant phone
+6620125001
Job Reference
JN-072026-7069857

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.