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Senior Application Support

Bangkok Province Permanent THB1,080,000 - THB1,320,000 per year View Job Description
This role oversees application performance, incident management, system enhancements, change deployments, and coordination with business and technical teams to ensure seamless service delivery.
  • Excellent career growth
  • Make impact to the business

About Our Client

A company in the retail industry located in Bangkok.

Job Description

  • Monitor application performance, system availability, and service continuity.
  • Manage application support activities and ensure timely resolution of incidents and issues.
  • Maintain application documentation, support procedures, and knowledge repositories.
  • Prioritize and coordinate incident resolution, service requests, and system changes.
  • Perform root cause analysis and implement corrective actions to prevent recurring issues.
  • Plan and execute system maintenance activities, including patches, updates, and upgrades.
  • Manage application configurations, data corrections, and parameter changes.
  • Evaluate and implement minor system enhancements to support business requirements.
  • Coordinate application releases, testing activities, and production deployments.
  • Ensure deployment quality and system stability after go-live.
  • Collaborate with developers, business users, and infrastructure teams to resolve issues and improve application services.
  • Support continuous improvement initiatives to enhance system efficiency and user experience.

The Successful Applicant

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 4+ years of experience in application support, system operations, or enterprise application management.
  • Strong understanding of business applications and related business processes.
  • Experience in troubleshooting, log analysis, SQL queries, and data validation.
  • Experience supporting enterprise systems such as Microsoft Dynamics 365 (D365), DMS, CRM, or similar platforms is an advantage.
  • Strong knowledge of incident management, problem management, and root cause analysis.
  • Good communication, stakeholder management, and customer service skills.
  • Understanding of IT security principles and user access management.

What's on Offer

  • Annual salary between 1,080,000 THB and 1,320,000 THB.
  • Performance bonus.
  • Provident fund.
  • Group insurance.



If this role aligns with your skills and experience, we encourage you to apply.

Contact
Jaruta Lerdchaikunakorn
Quote job ref
JN-082026-7079390
Phone number
+6620125016

Job summary

Sector
IT
Specialisation
IT Support
What is your area of specialisation?
Retail
Location
Bangkok Province
Contract Type
Permanent
Consultant name
Jaruta Lerdchaikunakorn
Consultant phone
+6620125016
Job Reference
JN-082026-7079390

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.