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Incident Manager (French Speaker)

Bangkok Noi Permanent THB1,296,000 - THB1,584,000 per year View Job Description
The position of Incident Manager (French Speaker) in the Technology industry requires an individual with excellent problem-solving skills and the ability to manage technical incidents effectively. You will be responsible for ensuring service continuity and maintaining high standards of customer satisfaction.
  • Lead major incidents end-to-end for fast, coordinated restoration
  • Strengthen monitoring and alerts to prevent outages and improve reliability

About Our Client

This is a well-established organisation operating in the Technology sector, with a strong presence and a focus on delivering innovative solutions to its clients. Based in Bangkok, the company supports a global client base with its services.

Job Description

  • Coordinate and manage the resolution of technical incidents to ensure minimal disruption to services.
  • Act as the primary point of contact for escalations and communication during incidents.
  • Work closely with cross-functional teams to identify root causes and implement solutions.
  • Monitor and report on incident trends to improve service delivery and prevent recurring issues.
  • Maintain incident logs and ensure detailed documentation of all activities.
  • Collaborate with stakeholders to provide timely updates and ensure customer satisfaction.
  • Develop and implement incident management processes and best practices.
  • Support the team in maintaining compliance with organisational policies and standards.

The Successful Applicant

A successful Incident Manager (French Speaker) should have:

  • Fluency in French and English, both spoken and written.
  • A strong background in the Technology & Telecoms industry.
  • Proven expertise in incident management and problem resolution.
  • Experience in working within a fast-paced, customer-focused environment.
  • Familiarity with ITIL practices and frameworks.
  • Excellent communication and coordination skills.
  • Ability to analyse complex technical issues and implement effective solutions.

What's on Offer

  • Competitive salary ranging from THB 1296000 to THB 1584000 per annum.
  • Attractive benefits package.
  • Opportunity to work with a global company in the Technology industry.
  • Based in the vibrant city of Bangkok.
  • Permanent position offering career growth and professional development opportunities.
  • Work-permit support for the selected candidate and family.



If you are a skilled Incident Manager (French Speaker) looking for an exciting opportunity in Bangkok, we encourage you to apply and join a leading organisation in the Technology sector.

Contact
Anya Buthsing
Quote job ref
JN-112025-6889420
Phone number
+66 2012 5014

Job summary

Sector
IT
Specialisation
IT Systems & Testing
What is your area of specialisation?
Technology & Telecoms
Location
Bangkok Noi
Contract Type
Permanent
Consultant name
Anya Buthsing
Consultant phone
+66 2012 5014
Job Reference
JN-112025-6889420

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.