Head of IT Solution Delivery

This senior leadership role is responsible for the end-to-end delivery, stability, and continuous improvement of enterprise applications, core business platforms, digital solutions, and AI-enabled capabilities. The successful candidate will balance delivery speed, operational resilience, regulatory requirements, and long-term technology modernisation.

Key Responsibilities

• Define and execute the application and solutions delivery strategy in alignment with business priorities.
• Oversee enterprise applications supporting customer services, distribution, operations, corporate functions, and core business processes.
• Lead solution architecture, software development, systems integration, API management, quality assurance, and production support.
• Manage complex delivery portfolios, budgets, resources, risks, vendors, and project priorities.
• Ensure technology initiatives are delivered on time, within scope, and with measurable business outcomes.
• Identify and implement practical AI and Generative AI use cases to improve customer experience, operational efficiency, software delivery, and incident management.
• Establish appropriate AI governance covering information security, data privacy, model risk, responsible AI, and human oversight.
• Lead major incident resolution, stakeholder communication, root-cause analysis, and corrective-action planning.
• Strengthen incident-management capabilities through automation, predictive monitoring, AIOps, and data-driven insights.
• Drive system modernisation, Agile delivery, DevSecOps, cloud adoption, engineering excellence, and intelligent automation.
• Establish effective governance across architecture, application security, operational risk, regulatory compliance, and service management.
• Build and develop high-performing technology teams through clear leadership, coaching, performance management, and succession planning.
• Partner with senior business leaders to translate strategic requirements into scalable, secure, and sustainable technology solutions.
• Manage strategic vendors and ensure external partners meet agreed delivery, service, quality, and security standards.

Key Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• At least 12-15 years of experience across application development, production support, solutions delivery, and technology leadership.
• Strong technical understanding of modern application development, cloud platforms, systems integration, APIs, databases, and legacy enterprise environments.
• Practical understanding of AI, Generative AI, machine learning, intelligent automation, AIOps, and AI governance.
• Experience delivering AI-enabled business or technology solutions would be advantageous.
• Proven experience leading major incidents, production governance, system stabilisation, and root-cause analysis.
• Demonstrated success managing large technology teams, complex application portfolios, and vendor ecosystems.
• Experience within insurance, financial services, or another regulated industry is strongly preferred.
• Strong strategic planning, stakeholder management, communication, and problem-solving capabilities.
• Ability to provide calm, decisive leadership during critical incidents.
• Good understanding of technology governance, information security, data privacy, and regulatory requirements.
• Proven ability to drive innovation, operational resilience, and continuous improvement.