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Head of Contact Center & AI Transformation

Bangkok Permanent View Job Description
The Head of Contact Center & AI Transformation will oversee operations and drive innovation in the Banking & Financial Services department, ensuring efficient customer service and advanced AI integration. This role is key in shaping the future of customer interactions within the financial services industry.
  • Lead contact center operations and elevate end-to-end customer experience.
  • Drive digital, automation and AI transformation across customer service.

About Our Client

This position is within the financial services industry, specifically in the Banking & Financial Services sector.

Job Description

  • Lead and manage the call centre operations, ensuring excellent customer service delivery.
  • Develop and implement AI-driven solutions to enhance customer experience and streamline processes.
  • Monitor and analyse performance metrics to ensure operational efficiency and customer satisfaction.
  • Collaborate with cross-functional teams to align call centre strategies with organisational goals.
  • Drive continuous improvement initiatives within the call centre and AI systems.
  • Ensure compliance with all regulatory requirements and company policies.
  • Provide strategic direction for integrating AI technologies into customer service operations.
  • Mentor and develop the call centre team to achieve their full potential.

The Successful Applicant

A successful Head of Contact Center & AI Transformation should have:

  • Proven expertise in managing call centre operations within the financial services industry.
  • Strong knowledge of AI technologies and their application in customer service.
  • Experience in analysing performance metrics and implementing process improvements.
  • Ability to lead and inspire a team towards achieving effective operations.
  • Strong understanding of compliance and regulatory frameworks in banking and financial services.
  • Excellent communication and problem-solving skills.

What's on Offer

  • Competitive salary ranging from THB 4,320,000 to THB 5,280,000 per annum.
  • Competitive Bonus & Benefits



This is a permanent position offering a rewarding package in the financial services industry. If you have the expertise and drive for this role, we encourage you to apply.

Contact
Anya Buthsing
Quote job ref
JN-082026-7085488
Phone number
+66 2012 5014

Job summary

Sector
IT
Specialisation
IT Systems & Testing
What is your area of specialisation?
Financial Services
Location
Bangkok
Contract Type
Permanent
Consultant name
Anya Buthsing
Consultant phone
+66 2012 5014
Job Reference
JN-082026-7085488

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.