Save Job Back to Search Job Description Summary Similar JobsLead a high-impact aftersales operation and directly shape customer experienceJoin a growing, high-performance organization offering strong career progressionAbout Our Client Our client is a well-established and highly respected player in the premium automotive distribution sector, known for delivering exceptional customer experiences and maintaining world-class operational standards. With a strong legacy of excellence and a commitment to continuous improvement, the business combines global best practices with deep local market expertise.Operating in a performance-driven yet collaborative environment, the organization places a strong emphasis on quality, innovation, and people development. This is an opportunity to join a forward-thinking company where high standards are the norm, leadership is empowered, and contributions are both visible and valued.Job Description Key ResponsibilitiesLead and manage the full aftersales Revenue, operation, ensuring efficient service delivery across workshop, parts, and customer support functionsDrive service revenue, profitability, and operational performance in line with defined business targetsDeliver a high standard of customer experience, ensuring satisfaction, retention, and brand loyaltyImplement and optimize processes, systems, and service standards to enhance operational efficiency and qualityMonitor key performance indicators, analyze data, and take proactive actions to improve performanceBuild, develop, and motivate a high-performing team, fostering a strong culture of accountability and service excellenceManage relationships with customers, ensuring professional handling of feedback, concerns, and escalationsCollaborate with internal stakeholders to align aftersales activities with overall business objectivesCreate and manage budgets, forecasts, and performance reports for the aftersales functionEnsure compliance with company policies, industry standards, and regulatory requirementsThe Successful ApplicantA successful Aftersales Manager should have:Proven experience managing aftersales or service operations within the automotive or a related industryStrong commercial mindset with the ability to drive revenue, profitability, and operational performanceSolid understanding of workshop operations, parts management, and customer service excellenceDemonstrated leadership capability with experience building, coaching, and motivating high-performing teamsExcellent problem-solving and decision-making skills, with a hands-on and proactive approachStrong analytical skills with the ability to interpret data and translate insights into actionable improvementsEffective communication and stakeholder management skills, with the ability to influence at all levelsA customer-centric mindset with a passion for delivering exceptional service and long-term customer loyaltyHigh level of attention to detail, organization, and operational disciplineResilient, adaptable, and able to perform in a fast-paced, target-driven environmentWhat's on Offer What's on OfferCompetitive base salary with performance-based incentives rewarding individual and team resultsOpportunity to lead a critical function within a premium, high-standard automotive environmentClear career progression within a growing and forward-looking organizationExposure to best-in-class service operations, processes, and international standardsA collaborative and professional culture that values innovation, accountability, and excellenceOngoing training and leadership development to support long-term career growthComprehensive benefits package including health insurance and annual leaveHigh visibility role with direct impact on customer experience and business performanceContactAkira MeelabQuote job refJN-052026-7024745Phone number+6620125024Job summarySectorSalesSpecialisationSales Manager/Director/VPWhat is your area of specialisation?RetailLocationBangkokContract TypePermanentConsultant nameAkira MeelabConsultant phone+6620125024Job ReferenceJN-052026-7024745
