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IT Service Desk Analyst - Global Manufacturing Group

Bangkok Temporary THB756,000 - THB924,000 per year View Job Description
The role will serve as the first point of contact for end-user technical support, ensuring smooth day-to-day IT operations across the organization. The role is responsible for troubleshooting hardware, software, and network-related issues, managing IT assets, coordinating with vendors, and supporting users in a multinational environment.
  • Collaborate with regional support teams and international stakeholders.
  • Join a globally recognized multinational organization.

About Our Client

The company is a part of one of the world's leading multinational business groups with operations across numerous countries. The Thailand operation plays an important role within the group's regional network, providing opportunities to work in a highly professional, international environment.

Job Description

First-Line Technical Support

  • Provide first-level troubleshooting for hardware and software issues.
  • Resolve common incidents such as system freezes, printer issues, and connectivity problems.
  • Escalate unresolved issues to L2/L3 support teams.



Service Desk Operations

  • Respond to user requests via phone, email, and ticketing systems.
  • Log, track, and manage incidents through to resolution.
  • Maintain professional communication with end users.



IT Hardware & Software Support

  • Install, configure, and maintain PCs, laptops, mobile devices, printers, copiers, attendance machines, network devices, and UPS systems.
  • Support Windows operating systems and standard business applications.



Helpdesk Management

  • Monitor daily helpdesk activities.
  • Maintain documentation of incidents and resolutions.
  • Ensure SLA and response time compliance.



Vendor & Remote Team Coordination

  • Coordinate with hardware vendors for repairs and replacements.
  • Work closely with L2/L3 support teams in Thailand and India on escalated issues.



IT Asset & Inventory Management

  • Maintain accurate IT asset records.
  • Track hardware and software inventory throughout the asset lifecycle.

The Successful Applicant

  • Bachelor's Degree in Information Technology, Computer Science, or related field.
  • Minimum 5 years of experience in IT Help Desk / End-User Support within an MNC environment.
  • Good command of spoken and written English.
  • Experience supporting Windows OS, end-user devices, and office IT infrastructure.
  • Strong customer service and problem-solving skills.

What's on Offer

  • Competitive salary package.
  • Social Security coverage and statutory benefits.
  • Opportunity to work with a leading global manufacturing organization.
  • Exposure to an international working environment and regional IT operations.
  • Collaborative and professional workplace with opportunities to work alongside global IT teams.
  • Annual renewable contract with long-term career potential based on performance and business needs.
  • Training and development opportunities to enhance technical and professional skills.
  • Additional company benefits in accordance with company policy.
Contact
Gift Petto
Quote job ref
JN-062026-7039127
Phone number
+66 2 012 5067

Job summary

Sector
IT
Specialisation
IT Support
What is your area of specialisation?
Industrial / Manufacturing
Location
Bangkok
Contract Type
Temporary
Consultant name
Gift Petto
Consultant phone
+66 2 012 5067
Job Reference
JN-062026-7039127

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.