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Company's Technology Strategy, Vision & Architecture offerings provide the vision, strategy, and roadmap for wide-scale transformations to your IT infrastructure and operations, aligning the technological changes with business goals.
As a Digital Transformation Consultant, you will play a critical role in driving our clients' digital initiatives, utilizing your expertise in business consulting, enterprise architecture, and customer journey mapping to shape and execute IT roadmaps and strategies.
The Global Service Excellence Manager oversees the establishment and management of the Service Desk function worldwide, ensuring effective incident and service request management. The person will drive continuous improvement initiatives to enhance IT service quality and user satisfaction across the organization.
This role focuses on delivering Level 1 Service Desk support to users in Asia. Strong emphasis on exceptional customer service, prioritizing user engagement over technical tasks. Responsibilities include ensuring continuous IT operations, addressing inquiries promptly, and collaborating with teams to resolve issues efficiently.
This role involves assessing current workflows, identifying areas for improvement, and implementing transformative solutions to drive operational efficiency.
As a Technical Pre-Sales Consultant, you will proactively identify potential customers. Capture client requirements, design solutions, and identify improvements to existing customer experiences.
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