Service Manager (Bangkok)

About Our Client

Our client is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. The products are used in academic and commercial research laboratories.

Increase service revenue and profit by managing the service product portfolio as well as transforming the existing reactive business into a more proactive one
Manage and direct the activities of the field service engineers as well as the Calibration Lab for installations, calibrations, repairs and other technical work
Assist with difficult customer problems and critical negotiations
Ensure all regulatory and quality requirements are met by the service team
Minimise business, regulatory and safety risks for staff and the company
Drive customer satisfaction and loyalty through a customer focused approach and based on customer feedback
Ensure administrative responsibilities of the team such as maintaining customer service logs and internal service records are done in a timely manner and as per departmental guidelines
Explore and implement initiatives to improve the effectiveness of department methods and procedures and increase the productivity of the team
Coach, assist and support the development of the members of the service team to build a high performing team and increase employee engagement
Other duties as requested from time to time to support the company.

Diploma or Degree in Electronics or Science is preferred, or related subjects
At Least 10 years commercial experience in a service organisation, preferably within the life science industry
At least 5 years experience in a leadership role responsible for driving growth in the service business of a global life science company.
Strong business acumen
Financial management skills
Demonstrated ability to collaborate effectively across different parts of an organisation
Demonstrated ability to solve problems and take initiative
Strong leadership skills
Strong business acumen
Financial management skills
Excellent communication in Thai language, and good English skills in written, verbal and comprehension
Customer-focused
Enthusiastic with a positive attitude and the ability to lead culture change
Team-player
Detail-oriented
High degree of professionalism
Sound working knowledge of electronics and mechatronics
Effective problem-solving skills
Strong organisation, prioritisation and time management skills
Efficient administration skills
Good PC skills (Excel, Word, CRM/Customer Database)