Service Manager (Bangkok)

Bangkok Province Permanent THB80,000 - THB110,000
  • Established life science company
  • Outlined carreer development growth

About Our Client

  • Our client is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. The products are used in academic and commercial research laboratories.

Job Description

  • Increase service revenue and profit by managing the service product portfolio as well as transforming the existing reactive business into a more proactive one
  • Manage and direct the activities of the field service engineers as well as the Calibration Lab for installations, calibrations, repairs and other technical work
  • Assist with difficult customer problems and critical negotiations
  • Ensure all regulatory and quality requirements are met by the service team
  • Minimise business, regulatory and safety risks for staff and the company
  • Drive customer satisfaction and loyalty through a customer focused approach and based on customer feedback
  • Ensure administrative responsibilities of the team such as maintaining customer service logs and internal service records are done in a timely manner and as per departmental guidelines
  • Explore and implement initiatives to improve the effectiveness of department methods and procedures and increase the productivity of the team
  • Coach, assist and support the development of the members of the service team to build a high performing team and increase employee engagement
  • Other duties as requested from time to time to support the company.

The Successful Applicant

  • Diploma or Degree in Electronics or Science is preferred, or related subjects
  • At Least 10 years commercial experience in a service organisation, preferably within the life science industry
  • At least 5 years experience in a leadership role responsible for driving growth in the service business of a global life science company.
  • Strong business acumen
  • Financial management skills
  • Demonstrated ability to collaborate effectively across different parts of an organisation
  • Demonstrated ability to solve problems and take initiative
  • Strong leadership skills
  • Strong business acumen
  • Financial management skills
  • Excellent communication in Thai language, and good English skills in written, verbal and comprehension
  • Customer-focused
  • Enthusiastic with a positive attitude and the ability to lead culture change
  • Team-player
  • Detail-oriented
  • High degree of professionalism
  • Sound working knowledge of electronics and mechatronics
  • Effective problem-solving skills
  • Strong organisation, prioritisation and time management skills
  • Efficient administration skills
  • Good PC skills (Excel, Word, CRM/Customer Database)

What's on Offer

  • Attractive Basic Salary
  • Multinational culture company
  • High potential career growth
Tanapat Apiwantanakul
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Tanapat Apiwantanakul
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