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Head of After Sales - Home Appliance

Bangkok Province Permanent View Job Description
A Head of After Sales Service is required to manage and improve after-sales services, ensuring customer satisfaction in the retail industry. The role involves strategic planning, team management, and liaising with other departments to provide exceptional service.
  • Opportunity to join Global company in Managerial Position
  • Experience in After Sale Manager position with Larg Team Management

About Our Client

Our client is a leading retailer in the appliance industry with a global presence. With thousands of employees worldwide and a robust supply chain, the company has a strong commitment to innovation and customer satisfaction.

Job Description

  • Oversee the after-sales service team to ensure high-quality customer service.
  • Develop and implement strategies to improve after-sales service processes.
  • Collaborate with the procurement and supply chain departments to ensure timely delivery of products.
  • Monitor customer feedback and implement changes as necessary.
  • Manage the budget for the after-sales service department.
  • Ensure compliance with industry regulations and company policies.
  • Coordinate with sales and marketing teams to develop strategies for customer retention.
  • Conduct regular team meetings and provide training as necessary.

The Successful Applicant

A successful Head of After Sales Service should have:

  • An educational background in Business Management, Supply Chain Management, or a related field.
  • Experience in managing after-sales services in the retail industry.
  • Strong leadership and team management skills.
  • Proficiency in strategic planning and process improvement.
  • Excellent communication skills for liaising with various departments.
  • A customer-focused approach with a commitment to providing excellent service.

What's on Offer

  • A competitive salary package with a base salary of THB 1,080,000 to THB 1,320,000 per annum.
  • Quarterly incentives based on performance.
  • Annual bonus of 1-2 months.
  • Parking allowance and comprehensive health coverage including OPD and IPD.
  • A vibrant company culture with a focus on innovation and customer satisfaction.



We invite qualified candidates in Bangkok who are passionate about customer service and have a keen interest in the retail industry to apply for this exciting opportunity.

Contact
Weerawadee Tapeng
Quote job ref
JN-042025-6710140
Phone number
+66 2 012 5096

Job summary

Sector
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Bangkok Province
Contract Type
Permanent
Consultant name
Weerawadee Tapeng
Consultant phone
+66 2 012 5096
Job Reference
JN-042025-6710140

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.