Save Job Back to Search Job Description Summary Similar Jobs Rare opportunity to take full ownership of a core car service business.A senior leadership role within a stable yet evolving automotive organizationAbout Our Client Our client is a well‑established and steadily growing automotive service organization with a strong reputation for quality, reliability, and customer trust. Operating a multi‑site car service network, the business plays a critical role in supporting vehicle owners through comprehensive after‑sales solutions, ranging from maintenance and repair to value‑added mobility services.Job Description Key Responsibilites Lead and manage overall car service operations across workshops, service centers, and partner locationsEnsure operational efficiency, service quality, cost control, and consistent customer experience across all sitesOversee daily operations including workforce productivity, capacity management, service processes, and turnaround timeOwn full P&L responsibility for the car service business, including revenue growth, margin management, and cost optimizationMonitor and evaluate operational and financial performance using KPIs, dashboards, and management reportsIdentify performance gaps and drive turnaround initiatives or process improvements where requiredTranslate business strategy into clear operational plans and execution roadmapsSupport expansion initiatives, including new service locations, service formats, and capability upgradesDrive innovation and business improvement initiatives to strengthen competitiveness and scalabilityEstablish and enforce service standards to ensure high customer satisfaction and brand consistencyImprove customer journey and retention, focusing on service quality, reliability, and responsivenessResolve critical service or customer escalations effectively and professionallyWork closely with Sales, Marketing, Supply Chain, Finance, HR, and Aftersales teams to ensure aligned executionEnable synergy between service operations and other automotive or mobility business units where applicableLead, coach, and develop functional and site leaders to build a strong, accountable management teamEstablish a performance‑driven culture with clear accountability, development plans, and successionThe Successful ApplicantA successful GM - (Car Service) should have:Strong automotive after‑sales leadership experience, with a proven track record managing multi‑site car service or workshop operationsFull P&L ownership capability, including revenue growth, margin control, cost management, and profitability improvementDeep operational expertise in workshop efficiency, service processes, capacity planning, and quality managementCustomer‑centric mindset, consistently driving service excellence, satisfaction, and long‑term customer retentionCommercial acumen, with the ability to translate strategy into executable plans that deliver measurable business resultsExperience leading transformation, including operational turnaround, performance improvement, or business scaling initiativesAbility to build and lead high‑performing teams, developing strong managers and fostering accountability and engagementData‑driven decision‑making skills, using KPIs, performance dashboards, and insights to guide actions and prioritiesStrong stakeholder management skills, able to work effectively with owners, executive leadership, partners, and regulatorsHands‑on, resilient leadership style, comfortable operating in fast‑moving, complex, and changing environmentsHigh integrity and governance mindset, ensuring compliance, risk management, and operational disciplineWhat's on OfferHigh‑impact leadership role with direct exposure to executive management and key stakeholdersOpportunity to drive transformation, improve operations, and leave a visible, lasting impact on the businessStable organization with growth ambitions, offering long‑term career security and progression potentialSupport for leadership development, including exposure to strategic initiatives and business expansion projectsComprehensive benefits package, such as health coverage and executive‑level benefits (details shared at later stages)Balanced flexibility suited to senior leadership, recognizing the need for autonomy and maturity in how the role is executedProfessional environment that values accountability, performance, and continuous improvementContactAkira MeelabQuote job refJN-042026-6989957Phone number+6620125024Job summarySectorSalesSpecialisationChannel SalesWhat is your area of specialisation?RetailLocationBangkokContract TypePermanentConsultant nameAkira MeelabConsultant phone+6620125024Job ReferenceJN-042026-6989957
