Data Analyst Manager

Sales & Business Analytics

• Provide comprehensive analytical sales reports, including pipelines, dashboards, close ratios, KPIs, sales trend analyses, promotion tracking, year-end reviews, and other insights that enhance sales efficiency.
• Deliver weekly, monthly, and quarterly sales reports to executive leadership, senior management, and sales teams with accuracy and timeliness.
• Work closely with senior management on ad-hoc analytical requests in a fast-paced, deadline-driven environment.
• Track and analyze sales campaigns and identify opportunities to improve sales productivity using available tools and data sources.
• Utilize syndicated and customer-specific data to support sales presentations and market development activities.

CRM System & Data Governance

• Oversee and support CRM system management including configuration, workflow customization, and process enhancements.
• Develop and maintain validation rules, workflows, and customized solutions in collaboration with MIS and cross-functional teams.
• Perform routine database cleansing, de-duplication, and data quality checks.
• Create and maintain dashboards and reporting tools to monitor data accuracy, integrity, and completeness.
• Respond to end-user requests, troubleshoot CRM-related issues, and provide guidance to ensure smooth system usage.
• Coordinate with internal IT teams to resolve system and technical issues as required.
• Manage the change management and release processes for new applications, system updates, and enhancements.

Cross-functional Collaboration

• Partner with sales, marketing, finance, and support teams to improve processes, enhance reporting clarity, and streamline operations.
• Contribute to the planning and execution of channel programs, including sales and distribution growth, product placement, pricing, promotions, off-shelf initiatives, and budget tracking.