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Customer Service Manager - Trading Business

Bangkok Province Permanent THB972,000 - THB1,188,000 per year View Job Description
This is an exciting opportunity for an ambitious Customer Service Manager to join a leading team in the Trading industry. The role requires a dedicated individual with a strong background in Logistics (Import-Export).
  • Great Opportunity to work in Regional Role
  • Experience in Customer Service and 3PL Logistics provider management

About Our Client

Our client is a well-established entity within the Trading industry, boasting a large and diverse workforce. Located in Bangkok, this company is renowned for its innovative approach to the procurement and supply chain sector.

Job Description

  • Lead and manage the customer service team to deliver exceptional service.
  • Develop and implement customer service policies and procedures, manage team of customer service representatives in Thailand and regional countries.
  • Work closely with the demand planning and logistics team to streamline processes. Problem solving on Import - Export issue by works closely with 3PL.
  • Monitor and analyse customer service performance and data.
  • Handle complex and escalated customer service issues. Manage the Key accounts of the company.
  • Identify and implement strategies to improve quality of service, productivity and profitability.
  • Communicate effectively with internal and external stakeholders.

The Successful Applicant

A successful 'Customer Service Manager' should have:

  • A strong background in customer service role in the Trading industry.
  • Proven leadership skills and the ability to manage a team (7-10 subordinates).
  • Intense knowledge of Logistics knowledge (Incoterm, customs clearance document)
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • A proactive approach to customer service management.

What's on Offer

  • A competitive salary in the range of 972,000 - 1,188,000 THB per annum.
  • Travel allowance for business-related expenses.
  • A variable bonus of two months' salary.
  • Contributory pension fund with a company contribution of 10%.
  • An inclusive and collaborative company culture.



If you're a Customer Service Manager looking to take the next step in your career, this could be the perfect opportunity for you. Don't hesitate to apply today!

Contact
Weerawadee Tapeng
Quote job ref
JN-032025-6706373
Phone number
+66 2 012 5096

Job summary

Sector
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Industrial / Manufacturing
Location
Bangkok Province
Contract Type
Permanent
Consultant name
Weerawadee Tapeng
Consultant phone
+66 2 012 5096
Job Reference
JN-032025-6706373

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.