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Customer Experience Manager (Car Retail - Up to 80K)

Thailand Permanent View Job Description
Join a premium automotive brand where your voice shapes customer loyalty and brand reputation. Own the customer experience journey, resolve high-impact issues, and influence leadership decisions directly.
  • Lead customer experience for a premium global automotive brand.
  • Be the voice that drives real change and impact for the Company and brand.

About Our Client

Our client is a fast-growing premium automotive brand, exclusively bringing cutting-edge Korean vehicles to Thai roads. With a bold vision for mobility and a nationwide dealer network, they're redefining customer experience through innovation, style, and service excellence.

Job Description

  • Resolve customer complaints swiftly to protect brand reputation.
  • Monitor social media to catch and manage risks early.
  • Gather customer insights to influence leadership decisions.
  • Set service standards across dealers and call centers.
  • Champion customer satisfaction across every showroom touchpoint.

The Successful Applicant

  • Has experience and proven leader in customer experience for 5 years within the automotive industry.
  • Sharp communicator fluent in Thai and English.
  • Strategic thinker with a passion for solving customer pain points, create customer journey.
  • Confident working solo and influencing top-level decisions.
  • Digitally savvy with strong social media and data instincts, and computer literacy.

What's on Offer

  • Competitive salary, bonuses up to 3 months, and full benefits.
  • Clear path to grow into strategic leadership roles within the brand.



Contact
Phornpisoot Sonsanam
Quote job ref
JN-092025-6834871
Phone number
+6620125005

Job summary

Sector
Secretarial & Business Support
Specialisation
Customer Services
What is your area of specialisation?
Retail
Location
Thailand
Contract Type
Permanent
Consultant name
Phornpisoot Sonsanam
Consultant phone
+6620125005
Job Reference
JN-092025-6834871

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.